Privacy Policy

Data We Collect

• Personal information (name, email address, phone number)
• Project details and service requirements
• Communication preferences
• Website usage data and analytics
• Contact form submissions

Purpose of Data Collection

• To provide quotes and respond to service enquiries
• To communicate about projects and services
• To improve our website and customer experience
• To send relevant updates and promotional materials (with consent)
• To comply with legal and regulatory requirements

Data Retention

• Personal data is retained for as long as necessary to fulfill the purposes outlined
• Project-related data is kept for 7 years for warranty and legal purposes
• Marketing data is retained until consent is withdrawn
• You may request deletion of your data at any time

Third-Party Use

• We do not sell or rent your personal information to third parties
• Data may be shared with service providers (e.g., email services, analytics)
• Third-party processors are bound by data protection agreements
• Data may be disclosed if required by law or legal proceedings

Security Measures

• Industry-standard encryption for data transmission
• Secure storage systems with restricted access
• Regular security audits and updates
• Staff training on data protection
• Incident response procedures in place

Your Rights

• Right to access your personal data
• Right to rectify inaccurate information
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

Cookies

• Our website uses cookies to enhance user experience
• Essential cookies for website functionality
• Analytics cookies to understand website usage
• You can manage cookie preferences in your browser settings

Contact Us

For any questions about this privacy policy or to exercise your rights:

• Email: info@vxhbuilding.co.uk
• Phone: 07447911482
• Mail: VXH Building Services Ltd, London, UK